Terms and Conditions of Sale @ Celebrity Autographs

These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.

Introduction

This website is owned and operated by Celebrity Autographs Limited. Celebrity Autographs Ltd is registered in England and Wales under company number 1356753 at the following address: Celebrity Autographs Ltd, Office 353, 8 Shepherd Market, Mayfair, London W1J 7JY. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions. Celebrity Autographs Ltd reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.

Forming a Contract

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Celebrity Autographs Ltd will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Celebrity Autographs Ltd sends is neither a guarantee nor an invoice. A contract between the Customer and Celebrity Autographs Ltd will come into existence when Celebrity Autographs Ltd charge the Customer’s credit or debit card for the purchase of the product.

Pricing

All prices on this website are in £ sterling and include V.A.T. where appropriate. This website operates independently from the Celebrity Autographs Mail Order service and the Celebrity Autographs retail outlets. Prices and promotions that are offered by Celebrity Autographs Ltd on this website may differ from those in the Celebrity Autographs Mail Order catalogue or in the Celebrity Autographs chain of stores. Celebrity Autographs Ltd makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Celebrity Autographs Ltd reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases. In the event that Celebrity Autographs Ltd changes the price of an item due to an error, the following Terms apply. Celebrity Autographs Ltd will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Celebrity Autographs Ltd shall refund the full amount in accordance with these Terms and Conditions. The Customer should be aware that a pricing adjustment due to a promotion, sale or other offer is not considered an error in price by Celebrity Autographs Ltd and the above Terms do not therefore apply. Celebrity Autographs Ltd is under no obligation to fulfil an order for a product that was advertised at an erroneous price. Ownership of goods does not pass into the hands of the Customer until Celebrity Autographs Ltd has received full payment. Celebrity Autographs Ltd will debit the Customer’s account on the day that the Customer’s goods are shipped.

Availability

Where a release date is listed on this website, that date is subject to information received from the supplier of the item. Celebrity Autographs Ltd will not be held responsible if that item is delayed or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Celebrity Autographs Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account. Celebrity Autographs Ltd sells a number of limited editions on this website. The availability of these items is strictly on a ‘first come first served’ basis. Celebrity Autographs Ltd will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Celebrity Autographs Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account. Celebrity Autographs Ltd will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.

Delivery and Shipping

Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. A list of delivery and shipping charges for the United Kingdom can be found under the 'Delivery' section of the 'Frequently Asked Questions' page. Celebrity Autographs Ltd will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website. All deliveries will be made to the address that the Customer gives for delivery of the product. Celebrity Autographs Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address or a PO Box. In this event, Celebrity Autographs Ltd will inform the Customer as soon as possible. Celebrity Autographs Ltd will not be liable to the Customer in the event that Celebrity Autographs Ltd is prevented by circumstance from delivering product that the Customer has ordered. The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.

Right to Cancel

The Customer may cancel their order, for any reason and at any time, up to seven working days after the Customer has received their goods. A ‘working day’ means a Monday, Tuesday, Wednesday, Thursday or Friday that is not a Public Holiday. In the event that the Customer wishes to cancel their order, the Customer must inform Celebrity Autographs Ltd in writing. In the event that the Customer has unsealed the packaging on a CD, DVD or audiotape, the Customer’s right to cancel no longer applies. Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Celebrity Autographs Ltd in its original packaging and in a resalable condition with all seals and wrappings. Should the Customer invoke their right to cancel, the following Terms apply. If Celebrity Autographs Ltd has not yet despatched the product, Celebrity Autographs Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account. If Celebrity Autographs Ltd has already despatched the product, the Customer undertakes the responsibility to return that product to Celebrity Autographs Ltd. In this event, Celebrity Autographs Ltd will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order. The Customer must return the item to Celebrity Autographs Ltd within 28 days of receipt to qualify for a refund. Full details of the Customer’s right to cancel are given in the ‘Cancellation’ section of the ‘Frequently Asked Questions’ page.

Defective Goods

In the event that an item is defective, faulty or sent in error by Celebrity Autographs Ltd, the Customer may return the item/s by post, or may contact Celebrity Autographs to arrange a courier to retrieve the item/s. Celebrity Autographs Ltd will refund the cost of the item plus the cost of any postal or courier charges paid by the Customer as part of their initial order. If the Customer requires a replacement, Celebrity Autographs Ltd will send that replacement to the Customer free of charge. The Customer must return the item to Celebrity Autographs Ltd within 28 days of receipt to qualify for a refund.

Links to Other Sites

This website contains links to other sites. These links are not in any way an endorsement by or an affiliation with Celebrity Autographs Ltd. Celebrity Autographs Ltd does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Celebrity Autographs Ltd has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use. Other websites are not subject to the Privacy Policy of Celebrity Autographs Ltd and may collect data or solicit personal information from the Customer.

Intellectual Property

All content of this website is the property of Celebrity Autographs Ltd and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Celebrity Autographs Ltd retains the copyright for such material, or, where the owners of the material have licensed that material to Celebrity Autographs Ltd, the copyright is retained by the owners themselves. The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website. All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Data Protection

Personal details provided by the Customer to Celebrity Autographs Ltd through this website will only be used in accordance with the Privacy Policy of Celebrity Autographs Ltd. The Customer should read the Privacy Policy before using this website. By providing personal details to Celebrity Autographs Ltd, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

Other Information

The Customer must be over 18 years of age to buy product from this website. Celebrity Autographs Ltd reserves the right to correct any errors on this website, including description and image. Celebrity Autographs Ltd reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged. Celebrity Autographs Ltd reserves the right to decline to supply any individual or company without explanation. Celebrity Autographs Ltd reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation. It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Celebrity Autographs Ltd will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law. If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect. The failure of Celebrity Autographs Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

Jurisdiction

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Celebrity Autographs Ltd

PRIVACY POLICY

Personal Information

Celebrity Autographs Ltd will only collect the Customer’s personal information for legitimate business purposes and will maintain appropriate safeguards to ensure the security and privacy of that information. When the Customer places an order on this site, Celebrity Autographs Ltd needs to know the Customer’s name, telephone number, email address, home address and delivery address.

Data Protection

Celebrity Autographs Ltd will only use the Customer’s personal information in accordance with the Data Protection Acts of 1984 and 1988. Celebrity Autographs Ltd will not pass the Customer’s personal information outside the European Economic Area. Celebrity Autographs Ltd will not distribute the Customer’s personal information to any third party with the exception of law enforcement agencies. By ordering from Celebrity Autographs Ltd, the Customer is agreeing to be emailed by Celebrity Autographs Ltd with information about future products, offers and events. Should the Customer not wish to receive this information, they should contact the Celebrity Autographs Ltd customer service team on 0800 496 9676, or by email at sales@celebrityautographs.to, and ask to be removed from the list. The Customer may review or change their personal information at any time by contacting the Celebrity Autographs Ltd customer service team on 0800 496 9676 or by email at sales@celebrityautographs.to.

Marketing and Statistics

Celebrity Autographs Ltd may provide aggregate statistics about customers, sales, traffic patterns or other related website information to third parties, but this information will not contain any individual Customer details. Celebrity Autographs Ltd reserves the right to use technology to track the behaviour patterns of visitors to this website. This can include the use of a ‘session’ cookie that the Customer’s browser will store. The cookie is temporary and enables this website to remember the Customer’s details such as Shopping Basket contents. It will be erased when the Customer leaves this website. Celebrity Autographs Ltd does not use ‘persistent’ or permanent cookies.

By using this website, the Customer signifies their agreement to the Celebrity Autographs Ltd Privacy Policy. If you do not agree with this policy, please do not use this website. Celebrity Autographs Ltd reserves, under sole discretion, the right to change this Policy at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts the Policy as it is written here. The Customer should check this document regularly.

Document last reviewed: 24/05/2010